Privacy Policy & Terms and Conditions


Website Terms And Conditions This agreement applies as between you, the User of this Web Site and Balance Collective the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately. All references to “our”, “us” or “we” within these Terms and Conditions are deemed to refer to Balance Collective and its associates. Variation of Terms and Conditions We reserve the right to periodically update or modify these Terms and Conditions. Your continued use of the Website after any such updates or modifications indicates your agreement to and acceptance of the updated Terms and Conditions. It is your responsibility to periodically review the Terms and Conditions to ensure compliance therewith. Accessing the Website Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms and Conditions, and that they comply with them. Service availability We try to ensure continuous availability of the Website and all the services available on it but we will not be liable if for any reason our Website is unavailable at any time or for any period.

If a fault occurs, please report the fault by email to Balance collective on Intellectual Property Unless otherwise stated, all copyright database rights and other relevant intellectual property rights or similar rights in all material presented on this Website – including graphical images – is either owned by us or is licensed to us for reproduction on the Website. Use of the Website does not give you any proprietary rights in such materials. Your use of the Website and its services shall be governed and constrained by applicable copyright, trademark and other intellectual property laws around the world, in addition to these Terms and Conditions. You specifically agree that the names and logos of The Balance Collective and all related product and service names, design marks and slogans, and any other intellectual property rights in and to the Website and the materials published on the Website are owned by Balance Collective and may not be used without our prior consent. Use of the Website does not give you any proprietary rights in such materials. Use of the Website The Balance Collective hereby grants to you a limited, worldwide, non-exclusive, non-transferable, non-sublicenseable, and revocable license to use the Website and/or the materials available on the Website for the sole purpose of individuals looking for employment opportunities, career information and coaching and for employers seeking to recruit staff and

engage with a coach, subject to the restrictions in these Terms and Conditions. You may use, print and download information from the Website for these purposes only and for no other personal or commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the Website. Without the prior written permission of Balance Collective no part of this Website may be reproduced or transmitted to or stored in any other website, nor may any of its pages or part of it be disseminated, modified, transmitted, distributed, broadcast or published in any electronic or non-electronic form, nor included in any public or private electronic retrieval system or service. If you use, print off, copy or download any information from our Website in breach of these Terms and Conditions, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. Registration No registration is required to access the Website. However, in order to access and use certain features and areas of the Website we may require that you register and provide Balance Collective with certain information about yourself. The collection, processing and use of this information is governed by the Privacy Policy. By using our Website, you consent to such processing and use and you warrant that all data provided by you is accurate. During the registration process, you may be given or will be asked to choose a user name and password which enables you to access certain parts of our Website. You are solely responsible for keeping this password confidential and you must not disclose it to any third party. If for any reason your password is stolen, please notify us immediately by email on We have the right to disable any user name or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. By your registration on the Website, you represent, warrant, and covenant that: (1) you have the power and authority to agree to these Terms and Conditions; and (2) entering into this agreement is lawful and valid in the jurisdiction in which you live and the jurisdiction in which you access the Website. Uploading information to the Website Balance Collective will not be responsible, or liable in any way, for any information, postings, messages, data, text, files, images, graphics or other materials uploaded to, posted on, transmitted through, or linked on this Website by you or any other user of the Website. You must not upload, post, email, transmit or otherwise make available any documents, information or content: • to which you do not own the rights or have not received all necessary consents; • that is inaccurate, incomplete or false; • that is inappropriate, unlawful, harmful, threatening, abusive, defamatory, tortious, libelous, invasive of another’s privacy, offensive, or otherwise deemed by us to be objectionable; or • that infringes any intellectual property rights of another party, or breaches any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

While Balance Collective take reasonable measures to ensure that the content offered on the Website is appropriate, you understand that Balance Collective does not control the content made available through the Website and is not responsible for monitoring, reviewing, editing, or removing any content on the Website.

You agree that Balance Collective may or may not screen content, but that Balance Collective and its designees shall have the right (but not the obligation) in their sole discretion to screen, refuse or remove any content that is available via the Website. Without limiting the foregoing, Balance Collective and its designees shall have the right to review materials posted to the Website and remove any content that does not comply with these Terms and Conditions or is otherwise objectionable. You agree that you must evaluate, and bear all risks associated with the use of any content on the Website, including the quality, applicability, accuracy, completeness or usefulness of any content, and you agree that Balance Collective has no responsibility or liability for deletion of content; failure to store or to deliver any messages and other communications; the modification or malformation of data communications over the Website; or any reliance placed on the content by any users of the Website, or by anyone who may be informed of any of its contents. General Rules of Conduct We ask that each user of the Website respect one another and Balance Collective by following these general rules of conduct. You shall not use the Website to: • impersonate any person or entity, including, but not limited to, Balance Collective, or falsely state or otherwise misrepresent your affiliation with a person or entity; • manipulate identifiers in order to disguise the origin of any content transmitted through to the Website; • disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users’ ability to enjoy the services of the Website; • interfere with or disrupt the Website, its services, or servers; • in any way intentionally or unintentionally violate any applicable local, national or international law or regulation; • stalk or otherwise harass another, and/or; • collect or store personal data about other users in connection with the prohibited conduct and activities set forth herein. This list only serves to provide examples and is not meant to be an exhaustive list of the types of misuse of the Website that may result in the restriction, suspension or termination of your access to the Website. Links from our Website The Website may provide, or third parties may provide, links to other websites or resources of third parties. These links are provided for information only and Balance Collective has no control over the contents of such websites or resources. Therefore, you acknowledge and agree that Balance Collective has no responsibility for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites or resources. You further acknowledge and agree that Balance Collective shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such website or resource. Disclaimers You agree that use of the Website is at your sole risk. The Website, including but not limited to all software, functions, materials, and information, displayed on our Website are provided on an “as is” and “as available” basis, without any guarantees, conditions or warranties as to their accuracy, and to the extent permitted by law. Balance Collective does not guarantee the accuracy, reliability, completeness, or usefulness

of, or otherwise adopt or endorse, any information or services provided by this Website. Neither can we guarantee that any information or services are still current or applicable. Balance Collective makes no warranty that the contents of this Website are free from infection by viruses or anything else which has contaminating or destructive properties. Balance Collective is not responsible for unauthorised access to, or alteration of, users’ material or data. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Website is done at your own discretion and risk and that you will be solely responsible for any damage to a computer system or loss of data that results from the download of such material and/or data. Balance Collective is not responsible for any material or data sent, using the services of this Website, by any third party. Balance Collective is not responsible for any threatening, defamatory, obscene, offensive or illegal information or use of the Website’s services by any other party. No advice or information, whether oral or written, obtained by you through the Website shall create any warranty not expressly made herein. Viruses, Hacking and Other Offences You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it. Termination You agree that Balance Collective may in its sole discretion and without prior notice terminate your registration, and revoke your right to use or access the Website if it believed for any reason that you have violated or acted inconsistently with these Terms and Conditions. Cause for such termination shall include, but not be limited to: (a) breaches or violations of these Terms and Conditions or other incorporated agreements or guidelines, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification to the Website (or any part thereof), (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) non-payment of any fees owed by you in connection with the Website. Termination of your account includes: (a) withdrawal of your right to use the Website (b)

removal of access to all offerings within the Website, (c) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and (d) barring of further use of the Website. Balance Collective shall not be liable to you or any third party for any termination of your registration, or access to the Website. Upon any termination of these Terms and Conditions, you shall immediately discontinue use of the Website. Limitation of Liability In no event shall Balance Collective nor any of its subsidiaries, agents, representatives or related third parties have any liability for any loss or damages incurred by any user, including, without limitation direct, indirect, special, incidental, or consequential damages, in connection with the Website or relating to use of the Website or its content or any user contributions, inability to use the Website, any websites linked to this Website, and any materials or other information contained within the Website or on websites linked to this Website, including: loss of profits or contracts; loss or damage to data; loss of business; business interruption; loss of income or revenue; loss of anticipated savings; loss of goodwill; or wasted management or office time, whether based on warranty, contracts, statutes, regulations, tort (including, but not limited to, negligence) or any other legal theory, even if foreseeable, and whether or not advised of the possibility of such damages. If your use of the materials or information from this Website results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Indemnity You agree to indemnify and hold harmless Balance Collective and its affiliates for any claim or demand, including reasonable legal expenses, made by any third party arising out of your user contributions, your use of the information or services provided by this Website, your violation of these Terms and Conditions, or your violation of any rights of another. You must tell Balance Collective immediately if anyone makes or threatens to make any claim or issue legal proceedings against you relating to your use of the Website and you will, at Balance Collective’s request, immediately stop the act or acts complained of. If Balance Collective asks you to, you must confirm the details of the claim(s) in writing. Law and Jurisdiction These Terms and Conditions are governed by English law and you agree to submit to the exclusive jurisdiction of the English Courts. Questions and comments If you have any questions or comments about the above terms and conditions, please contact Clara Wilcox by email on Please also review the Privacy Policy relating to data gained via this Website. Violations Please report any violations of the Terms and Conditions to Clara Wilcox by email on

Terms and Conditions of Business for Coaching Clients General In these terms and conditions:

a. ‘Customer’ means any person, company, organisation or firm which purchases Services from us; b. ‘Order Form’ means an order for Services on a form provided by us (in any format) and signed by a Customer; c. ‘Services’ means all recruitment products and coaching services made available by us from time to time; d. ‘Contract Term’ means the full term specified in the Order Form. Commencement of Services We will not commence the provision of Services pursuant to any until the full change has been paid, in a form approved by us and confirmed by the Customer by way of signature, e-mail confirmation or provision of purchase order number and, in the case of Customers who purchase Services on terms that require pre-payment, Services will not commence until payment is received and cleared. These terms and conditions are deemed to be accepted by the Customer upon posting of a job advert and/or confirmation of an Order Form for other services. Prices Prices are as specified within the relevant employer / individual pages for this Website and are guaranteed for the period stated on the order form. Any discounts or bespoke packages agreed are confidential and may not be disclosed by the Customer. If any Services to be used within any time period specified on the Order Form are not used within that period of time they may not be carried over into any subsequent period without our prior written consent. The Customer will be responsible for payment for any unused Services. Payments All prices exclude VAT. All invoices are payable within 30 days from invoice date unless payment in advance is agreed. Late payment will entitle us to suspend provision of Services. Interest will be payable on late payments at the rate of 6% above the Bank of England’s base rate from time to time. Termination The Customer may terminate in writing the provision of Services under any Order Form: (i) by no less than 1 month’s notice; (ii) if we are in material breach of these terms and conditions and have not remedied such breach within ten days of notice specifying the breach and requiring that it be remedied; or (iii) if we become insolvent, cease to trade or go into liquidation. Termination by the Customer before the end of the Contract Term may, at our discretion, result in loss of discounts agreed for the entire Contract Term. We may terminate the provision of Services if: (i) the Customer is in material breach of these terms and conditions and has not remedied such breach within ten days of notice specifying the breach and requiring that it be remedied; or (ii) the Customer becomes insolvent, ceases to trade or goes into liquidation. Liabilities We will not be liable for any costs, expenses or damages incurred by the Customer (the “Costs”) pursuant to the Services. Nothing in this paragraph shall limit or exclude any liability

incurred by us due to fraudulent misrepresentation or concealment, nor for any damages for personal injuries caused by the negligence of the Customer, its agents or its employees.

Media Usage We operate an ‘opt-out’ case study policy. From time to time, we publicise our work by listing the names of clients who have used our services. We reserve the right to use your name in PR and marketing ,including, but not limited to, printed marketing materials, publications (internal and external), in electronic format, on our website, in video or internet projects, or through the media unless you choose to opt-out – in which case notify us at your earliest convenience by email at

Privacy Policy

1. Your privacy Balance Collective is committed to protecting and respecting the privacy of users of this website (“Website”). Users should read this Policy in parallel with our Terms and Conditions. This Policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This Policy does not extend to any website outside the Website and does not relate to any website that you might access by using any hyperlinks found on the Website. IF YOU DO NOT AGREE TO OUR PROCESSING OF YOUR DATA IN THE MANNER OUTLINED IN THE POLICY, PLEASE DO NOT SUBMIT ANY PERSONAL DATA TO US. For the purpose of the Data Protection Act 1998 (the “Act”), any personal information provided or gathered is controlled by Balance Collective. Our nominated representative for the purpose of the Act is Clara Wilcox. To ensure that we meet the highest standards in protecting your privacy, we will update this statement if and when it is necessary. Please check back often to read our updated statement. If you have questions regarding this Policy, please contact us by emailing

2. Collection of information

We do not require any personal information for using the Website. In some instances, however, you may choose to provide us with your personal information. Situations in which you may choose to provide us with personal information include registering for the a newsletter, contacting us with an enquiry or request for information, or posting information or content on the Website. Personal information that we may collect includes your name, a contact email address and location where you live and from which you access the Website. In providing us with your personal information, you agree to the terms of this Privacy Policy. This agreement allows us to process any information that you provide to us and any correspondence that you have with us in accordance with this Policy. The agreement also allows us to set up an account in your name and to use your personal information in the ways set out in section 6 below (‘What we will do with your information’).

3. Where we store your personal data

By providing us with your personal information, you understand and agree that your personal information will be stored by us until such time that you specifically request that it be removed. You can remove any of the information that Balance Collective stores about you, at any time, by unsubscribing to the newsletter you have subscribed to. All information that you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share this password with anyone.

5. IP address and cookies

When you visit our Website, we may collect information about your computer, including where available your IP address, operating system and browser type, traffic data, location data, weblogs and other communication data. This data is only used for statistical purposes in order to analyse how many people are coming to the site, how often and to what section. This information will enable The Balance Collective to provide a more relevant service. This data cannot be used to identify or contact you. We may also obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies give users a special, random identifier that is a small text file, which is stored on the hard drive of a user’s computer. Cookies can be deleted or disabled at any time, however, deleting or disabling cookies may prevent or impede your access to the Website. This means you will not be able to access your account or apply for jobs.

6. What we will do with your information

We may use the information we hold about you in the following ways:

– in order to provide you with the services which Balance Collective offers, including, but not limited to, coaching, consultancy and mentoring

– to respond to inquiries or requests for information, or to follow-up on such requests at a later date;

– to ensure that content from our Website is presented in the most effective manner for you and for your computer;

– to carry out our obligations arising from any agreements entered into between you and us;

– to allow you to participate in interactive features of our service, when you choose to do so;

– to keep in contact with you and update you on any changes to our service;

– to analyse the effectiveness of our services.

7. Disclosure of your information

We will not sell, rent, loan or give away your personally identifiable information to third parties without your prior permission, except that we may disclose your personal information to third parties in order to comply with a legal obligation, or in order to enforce or apply our Terms and Conditions, or to protect our rights, or those of other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity, or to comply with our audit and security requirements, and to audit compliance with or corporate policies, procedures, legal and contractual obligations. Your information will not be passed to anyone outside the European Economic Area. We may also share any analysis of our services with third parties, provided that the analysis cannot be used to identify you individually, unless you have given your express written or verbal consent for your identity to be disclosed.

8. Security

We take security seriously and we take all reasonable precautions to keep your personal information secure. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Therefore, although we will do our best to protect your personal data, we cannot guarantee that your data transmitted to our site, or information stored on our servers, will be free from unauthorised access by third parties or completely secure. Accordingly, any transmission is at your own risk. WHILE WE HAVE UNDERTAKEN ALL REASONABLE EFFORTS TO PROTECT YOUR INFORMATION, WE CANNOT AND DO NOT WARRANT THAT NO LOSS, MISUSE, ALTERATION OR THE LIKE WILL OCCUR WHEN YOU ARE USING THE WEBSITE NOR CAN WE ACCEPT ANY RESPONSIBILITY OR LIABILITY IN CASE OF ANY SUCH LOSS, MISUSE, ALTERATION OR THE LIKE.

9. Correcting and Updating

Your Information In order that we can maintain an accurate and up-to-date record of your information, please update your account by logging in to our Website, or inform us of any corrections or updates to your information by contacting us at

10. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise the right at any time by contacting us at Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to those websites.

11. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of to meet our costs in providing you with details of the information we hold about you.

12. Changes to our privacy policy Any changes we may make to our privacy policy in the future will be posted on this page. If you wish to withdraw your agreement to this policy and withdraw your consent to us processing your data, you should do this in writing to us at the above address.

Cookie Policy

By using this website you are confirming that you are happy to accept our use of cookies. Here you can find out more about how we use them.

What are cookies?

Cookies are small, harmless files placed on your computers hard drive or in your browser memory when you visit a website.

What do cookies do?

They are used to remember your login details or information you supply as you register for this site. We do not use them to store any personal or confidential information about you. We also use cookies to help us understand how our customers use our website, for example the pages customers visit and the links they click on. This helps us make improvements and understand what you are interested in. We will never share any information used in cookies with other companies or websites.

Are cookies safe?

Yes, cookies are harmless text files. They can not read any personal information or other material on your computer. Cookies can not carry viruses or install anything harmful on your computer.

Why should I keep cookies switched on?

We advise you to keep cookies active during your visits to our website because parts of the site rely on them to work properly. For example, you will not be able to sign in to your account if cookies are disabled.

Want to know more? If you want to know more about what cookies are and how to control them, please visit

Equal Opportunities Policy

The Balance Collective is committed to promoting equal opportunities for its staff, volunteers and users. We value diversity and encourage fairness and justice.

To achieve this:

* We will treat all employees, job applicants and volunteers fairly and equally regardless of their sex, sexual orientation, gender reassignment, marital or civil partnership status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership.

* We will not make any requirement or condition without justification which could disadvantage individuals purely on any of the above grounds. The policy applies to recruitment and selection, terms and conditions of employment including pay, promotion, training, transfer and every other aspect of employment.

* We will offer services fairly to all people, ensuring that anyone in contact with the organisation is treated with respect.

* We will make reasonable adjustments to enable people with disabilities to use our services.

* We will comply with the Equality Act 2010

* We will ensure mechanisms are in place for responding to complaints of discrimination and harassment from staff, volunteers and the public.

* We will make this policy known to all staff, job applicants, volunteers and service users.

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